MTS transforms the voice call for its subscribers in Dagestan with the introduction of two innovative services: "Call to Chat" and "Intelligent Call Recording." These features bridge the gap between voice and text communication, offering unprecedented flexibility and control.

Answer Calls with Text: The "Call to Chat" Service

Ideal for moments when speaking is inconvenient—like in a meeting or on public transport—this feature allows users to answer a call via text. By declining an incoming call, subscribers receive a push notification to switch to a dialog chat. Here, an AI assistant transcribes the caller's speech in real-time and suggests contextual replies. The user can then select a pre-written response or type their own, which the AI will instantly voice to the caller.

Record and Transcribe Conversations: The "Intelligent Call Recording" Service

Eliminating the need for frantic note-taking, this feature automatically records both incoming and outgoing calls. According to an MTS survey, 53% of subscribers take notes during calls to remember important details. This service provides users with both an audio recording and a text transcript, which are securely saved in the "My MTS" application for later review. Users have full control and can manually delete any recording.

These new features are available to MTS subscribers in Dagestan when communicating with any network, on both smartphones and feature phones.